Since words are only 7% of communication – the remaining 93% are voice-tonality and body language – it may be wise to not reply to criticism via email if possible.
It’s probably better to get the person who sent such an email on the phone or go see him/her in person. This can help you to avoid creating a whole mess of misunderstandings. Avoiding email is also useful to keep in mind when you are about to criticise someone.The problem is, it’s tempting, when you’re mad or upset; to fire off an e-mail that you might very well live to regret. In a reactive or upset state of mind, or when you’re lacking judgment or perspective, it’s easy to act impulsively rather than with composure and wisdom. In the blink of an eye, you can confuse someone, hurt their feelings, enrage them, or even destroy a relationship.Who knows how many relationships are ruined, or at least adversely affected, every day, by someone clicking “send” instead of simply walking away?Some practical advice is this: Whenever possible, when you’re upset, refrain from sending e-mails. It’s dangerous territory. Instead, wait until you cool off. In the long run, you’ll maintain good relationships, and avoid unnecessary conflict
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